We bring over 25 years of hands-on hospitality expertise to help hotels simplify operations, improve systems, and deliver consistent guest experience — without unnecessary complexity. From Lake District boutiques to Yorkshire resorts, our practical consulting ensures smoother, smarter hotel management.
We’ve been in your position - leading hotels through real operational challenges. We offer honest feedback, strategic insight, and no-nonsense leadership. Whether it’s refining your systems or leading your operations for you, we deliver changes that can be seen, measured, and sustained.
We review your systems, processes, and team performance.
We co-create a plan to simplify operations and build staff capability.
We embed best practices, lead recruitment, train staff, or step into a part-time Ops Director role.
We review performance, streamline processes, and refine systems so improvements stick.
Trusted by hospitality businesses across the UK, we specialise in hotel operations consultancy with a practical focus. Whether you manage a countryside retreat in Cumbria or a boutique hotel in London, we help turn strategy into measurable results.
GiGi's Hospitality
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Empowering hospitality businesses to thrive